Complaints

Make or track a complaint

Tell us what went wrong. You'll get a reference number to follow progress. Fraud and safeguarding concerns go straight to the top of the queue. If someone is in immediate danger, call local emergency services (112 in Nigeria) first.

New complaint

Evidence (optional — photos, documents, audio or video, up to 5 files of 10 MB each)

Track a complaint

We aim to acknowledge within 2 working days. Not happy with the outcome? Reply through a new complaint quoting your reference and ask for an appeal.