Policies
Our policies
The rules that protect buyers, sellers, donors, beneficiaries and volunteers. Last updated 3 November 2026.
Privacy Policy
What personal information we collect, why, how long we keep it, and the rights you have under the Nigeria Data Protection Act 2023.
Terms and Conditions
The rules for using the UNCLESAM FOUNDATION platform, marketplace, community spaces and UHF tokens.
Marketplace Seller Agreement
The obligations every seller accepts before listing goods or services on the UNCLESAM FOUNDATION marketplace.
Buyer Protection Policy
How we protect shoppers when an order does not arrive, arrives damaged, or is not as described.
Donation Policy
How donations are received, recorded, used and reported.
Refund and Cancellation Policy
When orders can be cancelled and how refunds work for marketplace purchases and donations.
Shipping and Delivery Policy
Delivery options, fees, timelines and what to do if something goes wrong.
Beneficiary Protection Policy
Our commitments to the people who receive our help.
Child Protection and Safeguarding Policy
Zero tolerance for abuse or exploitation of children and vulnerable adults.
Anti-Fraud Policy
How we prevent, detect and respond to fraud.
Anti-Bribery and Corruption Policy
We do not offer, pay, request or accept bribes.
Conflict of Interest Policy
Keeping decisions fair when personal and Foundation interests overlap.
AML/CFT Policy
Our approach to anti-money laundering and countering the financing of terrorism, where applicable.
Complaints and Dispute Resolution Policy
How to complain, how we investigate, and how to appeal.
Data Retention and Deletion Policy
How long we keep information and how it is deleted.
Cookie Policy
The small files and local storage this website uses.
Accessibility Statement
Our commitment to a platform everyone can use.
Volunteer Code of Conduct
What we expect from everyone who volunteers with the Foundation.
Supplier Code of Conduct
Standards for suppliers, contractors and partners who work with the Foundation.