Buyer Protection Policy
How we protect shoppers when an order does not arrive, arrives damaged, or is not as described.
UNCLESAM FOUNDATION · RC 9529728 · Last updated 3 November 2026
What is covered
- Items never received
- Items lost or damaged in transit
- Items significantly different from the listing
How to claim
Open the order under My orders, choose Return, exchange or problem, and describe what happened with any evidence. You receive a tracking number immediately.
What happens next
- The Foundation reviews within 5 working days
- The seller is asked to respond
- We decide on refund, replacement, return or rejection and explain why
Limits
Because buyers currently pay sellers directly, the Foundation cannot itself return money, but it can require sellers to refund, record the outcome and suspend sellers who refuse.